Returns & Refund Policy

Last Updated: August 13, 2023

Your satisfaction is our priority. We stand by the quality of our products and are here to help if you encounter any issues. At the same time, the health and safety of our customers is a non-negotiable commitment. Please read the following policy carefully to understand the process and eligibility for returns and refunds.

Hassle-Free Returns & Order Support

Shop with Confidence – 90-Day Return Guarantee

At Sex Love Dolls, your satisfaction is our priority. If you're not completely satisfied with your purchase, you have up to 90 days from the date of delivery to return your item—completely risk-free.

Return Policy:

Items must be unused and in original condition.
Customized products, such as personalized sex dolls, are non-refundable.

Order Cancellation Policy

For Sex Toys:

We aim to ship most toy orders the same day they’re placed. Because of this, cancellations are not available after order confirmation. However, you can still take advantage of our 90-day return window for a full refund after receiving your order.

For Custom Sex Dolls:

Cancellations must be made within 24 hours of placing your order.
To request a cancellation, email support@sexlovdolls.com with your order number, name, and email.
A 20% processing fee applies to all cancellations, with 80% of the order total refunded.
No cancellations will be accepted after the 24-hour window due to the start of the production process.

Order Modifications

Before placing your order, please review it carefully.

Changes can be made within 12 hours of placing the order.
A modification fee of $79.00 applies.
To request changes, email support@sexlovdolls.com with your order details.
No changes can be made after 12 hours, as production will have started.

Missing Items in Shipment

Your order may arrive in multiple packages. For example, if you’ve ordered both a sex doll and accessories like a cleaning kit, they may be shipped separately.

If your items arrive at different times or need to be picked up:

Keep both tracking numbers on hand.
Reach out to our customer support team for assistance.

Damaged Items or Incorrect Orders

We take product quality seriously. Every item is inspected, tested, and photographed before leaving our warehouse to ensure top-tier quality.

If there’s an issue:

Do not use the product. Used items are not eligible for complaints or returns.
Report any issues within 24 hours of delivery by emailing support@sexlovdolls.com with clear photos of the damage or discrepancy.
Our team will review your claim quickly and, if applicable, send replacement parts or resolve the issue promptly.